StoFlow support and help

A problem or a suggestion? Our team usually replies within 24 to 48 working hours.

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Before writing to us, take a look at the video tutorials, the FAQ or the blog. Most of the answers are already there.

Frequently asked questions

How do I contact StoFlow support?

Use the form below or write directly to support@stoflow.com. We usually reply within 24 to 48 working hours.

What is the usual response time?

Our team handles requests from Monday to Friday. You will usually receive a reply within 24 to 48 working hours. Requests related to account security or to a payment are handled as a priority.

How do I reconnect a marketplace account after it has been disconnected?

Go to Settings → Marketplace connections, select the marketplace concerned and click "Reconnect". If the problem persists, see the help centre for the detailed troubleshooting guide.

I have a problem with my payment or subscription, what should I do?

Select the category "Payment problem" in the form below and give the date of the transaction. You can also check the status of your subscription directly in your billing area.

Where can I find the StoFlow documentation and guides?

You can watch the getting started videos on stoflow.com/docs/videos, and answers to the most frequently asked questions are collected in the FAQ. Practical guides to grow your sales on the marketplaces are published on stoflow.com/blog.

How do I get help?

Fill in the form below, describing your situation in as much detail as possible. Our team handles requests in the order they are received. For issues related to an account or a payment, say so in your message so that we can give it priority.

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What problems can we solve?

Our support team handles every topic related to StoFlow: technical bugs on the platform, difficulties connecting to your marketplace accounts (Vinted, eBay, Leboncoin, Vestiaire, Etsy), questions about your subscription or billing, and any suggestion for improving the product.

For questions about the marketplaces' own rules (selling policies, buyer disputes, account suspensions), we point you to each marketplace's official support, but we can help you understand how StoFlow interacts with them.

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  • Vos marketplaces

    On vérifie que vos comptes sont couverts, et comment chacun se connecte.

  • Vos annonces existantes

    Ce qu’elles deviennent : comment elles arrivent dans StoFlow sans tout ressaisir.

  • Votre routine

    Ce que StoFlow change concrètement à votre façon de publier et de suivre vos ventes.